Returns & Refunds

Every BYJECS piece is checked before it ships. If something is not right with your order, we will make it right.

Damaged, defective or wrong item

If your item arrives damaged, has a defect or a print or embroidery error, or is not the item or size you ordered, email contact@byjecs.com within 30 days of delivery with your order number and a photo of the problem. We will send you a replacement free of charge or issue a full refund — your choice. You will not need to send the item back.

Size and change of mind

All sales are final on sizing. We do not accept returns or exchanges for the wrong size or a change of mind, so please check the size guide before ordering. Each product page explains how the piece fits — some of our tees use European sizing and run one size small.

Cancellations

Orders go into production shortly after they are placed. If you need to cancel, email us right away — we can cancel for a full refund only if production has not started yet.

Refunds

Approved refunds are issued to your original payment method through PayPal within 5 business days. Depending on your bank, it may take a few extra days to appear.

Questions

Write to contact@byjecs.com. We answer within 1–2 business days.